Computer: If not already installed, download and install the Xperia Companion application.Content on the SD card will not be deleted. Results: All user data on the internal memory of your device will be deleted, including downloaded apps, photos, and device settings. Your PC/Mac must have 4GB of free space available. You need a USB cable to connect your device to the computer, and your device must have a minimum charge level of 80%. Requirements: This method requires that you have access to a computer with an active internet connection. The Software repair feature replaces the software in your device.
To watch a video showing how to perform a software repair, tap or click here. You can reset your screen lock by using a USB cable, a computer and the Software repair feature in the Xperia Companion application. Using the Software repair feature to reset your Xperia device After you remotely erase the content, you can set up your device again with your Google account and a new screen lock.Remember that this action will delete all user data on the internal memory of your device. Erase all content from the device by following the on-screen instructions.Sign in to the Google account that is registered on your device.On a computer or in a mobile browser, go to the sign-in page for Find My Device.
Tip: You can recover your Google account username and password using the Google Account Recovery page. If you don't remember your Google account username and password, you cannot unlock the device yourself. You then need to enter your Google account username and password in order to use the device. Depending on your security settings, your Xperia device may lock after a reset or repair. Read about the requirements and results of each option below, and choose the method that suits you best.Īttention! Before performing any of the actions described in this article, make sure you know your Google account username and password. If you forget your screen lock PIN, password or pattern, you can reset your Xperia device using either the Find My Device app from Google or the Xperia Companion computer application.